Why am I being billed by a company that has gone into administration?
Although Rebel Energy has ceased trading, as part of the Supplier of Last Resort (“SoLR”) process, the Joint Administrators are required to issue final bills for the energy you used up to the point your Rebel account transferred to British Gas. This ensures your account is closed correctly and any outstanding balance is settled.

If you're in administration, do I still have to pay my final bill?
Yes – even though the company is in administration, any energy used up to the date of SoLR still needs to be paid for. This helps to ensure a fair and orderly closure of your account.

Who gets the money if I pay you now?
Payments made now are collected on behalf of the Joint Administrators who have been appointed to handle Rebel Energy’s affairs.

Will this impact my credit score if I don’t pay?
Unpaid energy bills can be reported to credit reference agencies, which may affect your credit score. If you're concerned about your ability to pay, we strongly recommend contacting us to discuss your options.

Can I dispute the bill or charges now that you've ceased trading?
Yes – if you believe the bill is incorrect, you can still contact our team to raise a query. We are still here to help but we are limited in what we can do now that your supply has moved. We'll be clear with you, if we can resolve your issue or if you need to take it up with British Gas.

I had an active dispute with you regarding my account at the point of you entering administration – who deals with this now?
We understand this may be frustrating. We will assist wherever possible in reviewing the status of your dispute. However, due to the current circumstances, our ability to take the matter further may be limited. In some cases, you may need to raise a new query or dispute with British Gas, particularly if the issue relates to your ongoing supply or metering. We're very sorry for the inconvenience this may cause.

Will the new supplier bill me for the same period?
No – your new supplier, British Gas, will only bill you for energy used from the 6 April 2025. Rebel Energy remains responsible for billing up to this date.

How do I know the readings used are correct?
We’ve used the latest meter readings available – ideally one you provided or if you have a Smart Meter one that was taken automatically. If you haven't provided a reading, we will estimate one for you. The reading will be shared and used by British Gas to open your account. This will also mean that you won’t be doubled charged for energy.

I didn’t provide a final reading – how can you bill me accurately?
We’ve used the most recent readings we had available to estimate your energy consumption to the date of SoLR (6 April 2025). If you believe they are inaccurate or have a reading, please contact us. We’ll do our best to assist, but in some cases, we may need estimate your final bill.

I was in credit – why am I now being billed?
It’s possible that your account was previously in credit but now has a final balance due based on actual energy usage and readings up to 6 April 2025. The final bill confirms your closing position with Rebel Energy, and this may be a credit or debit balance.

What happens if my balance was in credit?
All credit balances will be honoured and managed by British Gas as part of the SoLR process. You can find more information on their SOLR support page.

I’ve been contacted by a company called Oriel Collections. Who are they? Is it a scam?
No. Oriel Collections has been appointed by the Joint Administrators to support managed collection processes for outstanding balances owed to Rebel Energy. Oriel Collections is a regulated debt collection agency.

If I’m struggling with my finances, can I get a payment plan or delay payment?
We understand that some people are facing financial challenges, and we want to support you. Please contact Oriel Collections to discuss your situation and agree a suitable payment plan if needed.

If I have challenges in life that are making it hard for me to deal with my finances, what should I do?
We understand that financial matters, especially debt, can be stressful, but our empathetic staff are here to find solutions with you, without judgment.

Who do I contact if I have questions – are your Customer Services team still active?
Yes – our Customer Support team is still available to help you. However, please note that due to our status there may be some limitations to what we’re able to resolve. We will always do our best to advise you, and where necessary, we may refer you to British Gas for issues relating to your ongoing supply or metering. You can call us on 0345 528 0195. Our operating hours are: 9am to 5pm Monday to Friday.

Will I be charged exit fees or penalties?
No – there are no exit fees or penalties because of Rebel Energy ceasing to trade.

Will I still get my refund if I'm in credit?
All refunds and credits will be processed by British Gas. Please visit their SOLR support page for further information.

If I'm in debt, will this be transferred to British Gas?
No – any debit balance on your account remains with Rebel Energy and will not be transferred to British Gas.

My account was closed/I left Rebel Energy before you ceased trading – what happens now, and why is British Gas still involved with my account?
If you left Rebel Energy and your account was already closed before we ceased trading, we are still responsible for issuing your final bill and settling your account up to the point you left. However, because Rebel Energy has entered Ofgem’s Supplier of Last Resort (“SoLR”) process, British Gas has taken on certain responsibilities – including managing any credit balances and supporting customers during this transition. Even if you were no longer an active customer, British Gas may still handle aspects such as credit refunds or metering-related matters as part of the SOLR obligations. For more information, please visit the British Gas SOLR support page.

Where can I independently verify the information in this FAQ?
You can find confirmation on Ofgem’s website or contact them directly for reassurance.

What are the consequences of non-payment?
Potential for credit file impact and litigation if the debt remains unpaid, this may affect your ability to obtain credit in the future and incur further charges.